Forgot password?

If you forgot your password please follow the steps below.

Please note, that you can only retrieve your password if you have been logged in first time and set a security question and reply. If you have never logged in before please follow the steps here.

Step 1 - Enter username

Click here to get to the page where you start

First enter your username. For most users the username will be your email. 

If your email does not work it might be that your username has been set to be your first-name.last-name. For instance, if your name is Sophie Smith, then it would be sophie.smith

If neither email or your name works as username, please check the email you got from your provider when you first got invite to the app.

If you can not find that email then please contact us here and we will help you.

Step 2 - Answer security question

On the next page you will be asked to answer the security question you answered when you first activated your account.

Enter your reply in the field and push Next

Step 3 - Choose how to receive password

After you have answered the security question you will be asked to choose where you want to receive the password.

You can choose to receive a text message or an email. Choose what you prefer and push Next.

If you only have email or mobile number on file, then you will only have that option.

If you have changed both your email and your mobile phone then you will have to contact your provider to update your information.

Step 4 - Go to Login page

Now your password is sent. 

Push Go to Login button and you will be redirected to the login page.

Then go to your email or mobile phone to find the temporary password that was sent to you.

After you log in with the temporary password, you will be asked to set a new password that you can remember.

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